FAQs

We are based in Widnes, Cheshire. You can find directions to visit us here.

Yes, we have a large paving display area in Widnes, which we regularly update.

Our paving centre in Widnes is currently open Monday - Friday, 8am - 5pm, and Saturdays 8am - 12 noon. We are currently closed on Sundays.

Samples can be found in the sample section. All of our products can also be seen in our display area so please check with us if you are looking to see a particular product and we'll do our best to help.

If you think that there are any issues with your paving then contact us prior to starting installation. Mistakes cannot be rectified once the paving/products have been installed.

Here is a helpful step by step guide on how to lay your paving.

We deliver across the North West including Widnes, Liverpool, Runcorn, St Helens, Warrington, Manchester, Wigan, Northwich, Chester and Wirral using our own trucks with crane offload facilities.

We also deliver nationally across the UK.

Yes, we do! We aim to pick and process all click and collect orders within 2 hours of receiving them. Click & collect orders do not incur any processing or shipping costs.

All shipping costs are calculated at checkout based on delivery destination and weight of goods. Local delivery is available from £15.

We try to process all orders as soon as possible but please allow up to 7 working days (excluding bank holidays).

We try to deal with processing orders as quickly and efficiently as we can, so any changes would need to be made by email, within 2 hours of placing your order.

You may cancel your order before your order is dispatched or within 7 days after delivery, by contacting us by email.

A full refund will be credited should you cancel your order prior to your goods being dispatched. If you cancel your order once your goods have been dispatched, you will receive a full refund of the price paid less relevant delivery charges and collection charges.

Unfortunately, we do not collect surplus goods, including bulk bags of materials. 

Unfortunately, we don't at the moment.

Yes, all of our deliveries need to be inspected and signed for. Goods will not be left, unless there is someone there to receive them.

Unfortunately, there will be an additional charge for re-delivery should no-one be there to receive them.

We accept Maestro, Visa and MasterCard, as well as Paypal. 

Unfortunately, we cannot be held responsible for under or over orders. We recommend that you check area calculations prior to placing your order. 

We do not collect surplus goods, including bulk bags of materials. 

Unfortunately, we do not collect surplus goods, including bulk bags of materials. 

We do not accept returns on porcelain products.

To arrange a refund for online orders:

- Please email sales@landscapeworld.co.uk quoting your customer order number, name and postcode.

- We will review the request and once confirmed will cancel any outstanding orders, and then request processing of the refund.

- For security reasons, we are only able to refund to the card on which the original payment was taken.

Absolutely. We're proud that all of our paving is CE marked and completely ethically sourced. For full information, head to our dedicated page.

Due to natural variations, we cannot guarantee the exact colours, tones or finishes of our paving. We try to provide as many images as possible online to give customers a view of what the product looks like in different lights, and when wet or dry. We'd encourage customers to pop down to our paving centre to see our paving in 'real life'.

Yes, our paving products have detailed information on their individual product pages to help you choose the correct amount and type for your outdoor project, i.e. patio or driveway paving.

Our decorative aggregates and gravels are usually available in both a small bag and bulk size.

Yes, our helpful guide section can give advice on how to look after your paving, which paving to choose and how to make the most of your outdoor space.

Natural stone, when properly cared for and maintained, typically retains its colour and does not fade significantly over time. This resilience is attributed to the inherent properties of the stone, including its mineral composition and structure. High-quality natural stones are known for their durability and resistance to fading, even when exposed to sunlight and environmental elements. Routine cleaning and avoiding exposure to harsh chemicals or extreme weather conditions can help preserve the stone's colour and appearance for many years.

The only exception of this is Black Limestone. Black limestone is a type of natural stone that is known to be susceptible to colour fading and weathering over time. Despite its initial dark and rich black colour, exposure to sunlight, moisture, and other environmental elements can cause the stone to fade and become lighter in colour. Proper maintenance, including regular sealing and protective coatings, can help slow down the fading process and maintain the stone's black colour for a longer duration. However, it's important to be aware that some degree of colour change in black limestone is a natural characteristic of the stone. Sealing is a personal choice and not compulsory.

Some suppliers would have you believe that sealing is essential for your new paving-maybe this is due to a poorer grade of sandstone?

We believe that sealing is optional, with the one notable exception being black limestone. This is a lovely stone and is rightly popular with many of our customers but left unsealed, the deepest grey colouring which originally attracts so many will fade in sunlight and in a relatively short time it becomes a much paler steel grey. If you wish to seal your black limestone then we believe that the best sealer for this stone is Adseal Stone Enhancer & Protector which prevents the fading and helps keep those lovely dark tones intact.

Natural stone, being a product of nature, can exhibit variations in colour within different batches. These variations are due to the geological and environmental factors that influence the formation of the stone. Each batch may have slight differences in hues, tones, veining patterns, and overall colour intensity. These variations can be influenced by factors like mineral composition, geological conditions, and the region where the stone was quarried.

As decorative gravels are natural products, these products can differ in colour when ordering over a multitude of dates.

 Outdoor porcelain tiles may have slight size variations due to the manufacturing process. These variations are typically within acceptable industry standards of 2mm+/-.

The colour and texture of outdoor porcelain tiles can vary slightly between different batches or production runs. These differences are inherent to the manufacturing process and should be expected. We advise to always keep a record of the batch code of porcelain that you have ordered just in case more tiles are required. The batch code is on the front of the boxes.

Porcelain tiles may have minor surface imperfections, such as tiny pits, bumps, or variations in the glaze. These imperfections are generally within industry standards and do not compromise the tile's performance.

Porcelain tiles are calculated on ‘working size’ and not ‘nominal size’. Nominal size is what is displayed on the box and in the product description. Working size is set at production of the tile to which the actual size conforms under the tolerance set out by the manufacturer. An example of this is that a 600 x 600mm tile may be displayed but the actual tile could be 605 x 605mm.

Porcelain tiles are made in batches. If tiles have already been supplied from a particular batch and more are required then it is the installers responsibility to ensure that they request the tiles to be from the same batch as were used previously. These will be supplied subject to availability and continued supply cannot be guaranteed.

Large format porcelain tiles may have a bow in them. This occurs due to the high temperature during the manufacturing process. The acceptable tolerance to this is 0.5%. An example, 900mm tile may have 4.5mm warpage.

When laying in brick bond you may notice a small lip, this is where the highest point in the middle of one tile is adjacent to the lowest point on the next tile.

Lipping can be reduced with either making the grout line bigger or altering the pattern. Altering the pattern can be done two ways, either lay with an offset or a stack pattern.